📥 Destesi Inbox
Every customer chat,
one shared inbox.
Your WhatsApp number answered by a team, not a phone in someone's pocket. Clinics, agencies and support desks share one inbox; every chat has an owner, and a bot, if you connect one, hands over to a person with one click.
How it works, in four steps
01
Pick your number
Connect WhatsApp once in Connect, then choose which numbers Inbox answers on.
02
Name your topics
Say what your customers write about; each chat is sorted and sent to the right queue.
03
Answer as a team
Assign, snooze, leave internal notes. With a bot connected, take over and hand it back.
04
Route the team
Queues, assignment and quick replies keep five people from answering one customer.
Built for a team on one number
Mine, queue, all, closed
Every agent sees their own threads first, their queues next, and nothing they should not.
Inbox-only access
An agent can open Inbox without seeing billing, other apps or credentials.
Templates when the window closes
After 24 hours WhatsApp only accepts templates; the composer switches for you.
Internal notes
Leave context for a colleague inside the thread. The customer never sees it.
Greeting, away and hours
Auto messages by weekday and time zone, so nobody waits in silence at night.
Lists your way
Save the views your team needs (by topic, tag, queue or person) and pin them to the sidebar.